The teller will be responsible to accurately and efficiently process and record routine
transactions for bank customers including cashing cheques, accepting deposits, and
paying cash withdrawals, processing loan payments and money transfers. Promote
and advise clients on the bank’s products and services.

National Banking Corporation has a 5-year strategic plan that involves significant
whole-of-business transformation.

The teller will:

• Greet customers warmly and courteously.
• Handle customer inquiries and provide information about bank products and
  services.
• Assist customers in resolving complaints or refer them to the appropriate
  personnel for resolution.
• Promote and cross-sell the bank’s products and services, such as loans, credit
  cards, and deposit accounts.
• Process deposits, withdrawals, check cashing, loan payments, and other
  banking transactions.
• Verify customer identification and transaction details to ensure accuracy and
  compliance.
• Balance cash drawer at the end of the day, ensuring that transactions are
  accurately accounted for.
• Count and verify cash in the teller drawer at the beginning and end of each
  shift.
• Maintain accurate records of cash transactions throughout the day.
• Ensure cash limits are adhered to and report any discrepancies or suspicious
  activities to the supervisor.
• Prepare cash transfers to vault or currency centers, ensuring secure handling.
• Adhere to all bank policies and procedures, including anti-money laundering
  (AML), know your customer (KYC), and fraud prevention protocols.
• Stay informed about changes in banking regulations and policies affecting
  teller operations.
• Report any potential security risks or suspicious behavior to management
  immediately.
• Maintain the confidentiality of customer information and transactions.
• Assist in the preparation of reports on cash transactions, discrepancies, and
  operational issues as required.
• Support back-office functions such as ATM balancing, check clearing, and
  documentation processing.
• Assist other branch staff during busy periods or staff shortages.
• Operate teller systems and other branch equipment (cash counters, scanners,
  ATMs) efficiently.
• Ensure accuracy in data entry and system updates during transaction
  processing.
• Assist customers in using self-service banking channels like ATMs, mobile
  apps, and internet banking.

Qualifications and Experience Required

• Gr 12 Certificate or tertiary qualification in banking, finance, or a related field is
  an advantage.
• Minimum 1-2 years of experience in a customer-facing role, preferably in
  banking or financial services.
• Proficient in the use of banking software, teller systems, and Microsoft Office
  Suite.
• Demonstrated ability to adapt to changing environment and customer oriented.
• Proficient in MS Office Suite (word, excel, project, PowerPoint)
• Strong interpersonal skills and a demonstrated ability to effectively resolve
  conflicts.
• Exceptional interpersonal skills, incorporating oral and written communication
  and negotiating skills demonstrating the ability to interact effectively with others
  and influence outcomes.
• Keen business acumen – sound business and financial judgment combined
  with problem solving abilities.
• The ability to deal with a multitude of issues yet remain objective and be able
  to call issues, challenge and be direct when needed.
• Have an active communication and knowledge sharing style