WE ARE HIRING.

Software Trainer – POM Branch

Position Overview

We are looking for an experienced Software Trainer to deliver high-quality training sessions on our software solutions. This role involves educating clients on software functionalities, ensuring smooth adoption, and providing ongoing support to maximize their productivity and satisfaction. The ideal candidate is a strong communicator with technical expertise and a passion for teaching.

Key Responsibilities

Client Training:

• Conduct software training sessions for new and existing clients, both onsite and online.
• Customize training programs to align with clients' business needs and skill levels.
• Guide clients through software features, best practices, and workflows to ensure seamless adoption.

Client Support & Engagement:

• Provide post-training support to ensure clients can effectively use the software.
• Answer client queries, troubleshoot issues, and escalate technical problems when necessary.
• Maintain strong client relationships by offering ongoing learning opportunities and refresher sessions.

Software Knowledge & Continuous Improvement:

• Stay updated on software updates, new features, and industry trends.
• Gather client feedback to identify areas for software or training improvements.
• Collaborate with product, sales, and support teams to enhance user experience.

Qualifications & Requirements

• Bachelor’s degree in Computer Science, Information Technology, Business, or a related field.
• Proven experience as a Software Trainer, Client Trainer, or Technical Trainer.
• Strong understanding of software applications (ERP, CRM, SaaS, or industry-specific solutions).
• Excellent presentation, communication, and interpersonal skills.
• Ability to explain technical concepts in a clear and engaging manner.
• Proficiency in e-learning tools, virtual training platforms, and documentation tools.
• Willingness to travel for onsite client training sessions (if required).
• Preferably with teaching experience

Preferred Skills

• Experience in client-facing roles such as customer success, technical support, or pre-sales.
• Certification in instructional design, technical training, or relevant software platforms.
• Basic knowledge of programming, scripting, or automation tools (if applicable).

Work Environment

• Hybrid or remote training sessions, with potential travel to client locations.
• Interaction with multiple clients from different industries and backgrounds.

Applicants may send your applications to; [email protected]