SOFTWARE-SERVICE MANAGER

JOB DESCRIPTION:

The Software-Service Manager is in charge of the workshop and software division. A key role in supporting branch operations by overseeing these critical departments. This role requires effective leadership, strong technical knowledge, and excellent organizational skills to ensure smooth workflows & quality customer service. This position entitles the individual to head the department, as such the candidate is expected to have managerial skills.

Key Responsibilities:

1. Service Department Management

• Oversee the daily operations of the Service department, ensuring high-quality and timely service delivery.
• Monitor customer service metrics, respond to customer inquiries, and resolve service-related issues to maintain customer satisfaction.
• Work with service technicians to troubleshoot technical issues and implement solutions that meet customer needs.
• Ensure compliance with company policies and industry standards for all service activities.

2. Software Department Oversight

• Manage the branch’s software sales and support functions, including installation, troubleshooting, and customer guidance.
• Handles Able Payroll and Able Bioplus Customization and any upcoming Able Software
• Supervise and support the software team to provide technical assistance and training for customers.
• Keep up-to-date with new software releases, features, and updates to guide customers and team members effectively.
• Coordinate with the Software Consultant to ensure the latest tools and resources are available for customer support.

Required Skills & Qualifications:

• Bachelor’s degree in Computer Science or Computer Engineering, Information Technology, or a related field is preferred.
• Proven experience in a supervisory or management role, ideally in service, software, or retail operations.
• Passion to obtain and exceed sales/service targets
• Strong leadership skills with the ability to manage teams across multiple departments.
• Knowledge in customer relationship management software, and general IT tools.
• Excellent problem-solving abilities and a proactive approach to handling challenges.

Personal Attributes:

• Strong organizational and multitasking skills to manage diverse department needs effectively.
• Customer-focused and quality-driven, with a commitment to maintaining high service standards.
• Adaptable to changes and knowledgeable in technical aspects of both software and stock management.
• Driving Skills and with valid driver’s license.

Email Applications To: hr-property@pom.able.com.pg