Able Home & Office is open for hiring! We are currently looking for young and energetic professionals to join our team.

SERVICE MANAGER

JOB DESCRIPTION:

The Service Manager is in charge of the workshop division and maybe directly reporting to the Managing Director. This role highly requires an individual with skills and knowledge on hardware systems, configuration, networking, basic trouble shooting and technical skills on copier machines. This position entitles the individual to head the department, as such the candidate is expected to have managerial skills.

DUTIES & RESPONSIBILITIES:

• Analysing system logs and identifying potential issues with computer systems
• Performing routine audit of systems and software
• Applying operating systems updates, patches and configuration changes
• Installing and configuring new hardware and software
• Adding, removing or updating user account information, resetting passwords, etc.
• Answering technical queries and assisting users
• Responsible for documenting the configuration of the system – such as configuring, adding and deleting file systems and troubleshooting any reported problems
• Responsible for system performance tuning and ensuring that the network infrastructure is up and running
• Responsible for the ongoing staffs training program that will keep the staff abreast of new technologies sufficient to serve the range of products and services that we offer
• Achieve budget in accordance with figures defined by the top management
• Provides product demonstration of applications sold by the company
• Provides training on a commercial basis to individual, limited companies, partnerships and the government

QUALIFICATIONS:

• Holds a university degree in Bachelor of Science in Electronics and Communications Engineering or related course
• At least five (5) years work experience in a managerial position to a retail industry, preferably ICT field.
• A high level of technology product knowledge to support customer queries
• Specialized in copiers
• Passion to obtain and exceed sales / service targets
• Excellent skills in attending to systems / hardware maintenance, configuration and networking jobs
• Required to have knowledge and skills on photocopier’s troubleshooting, repair and maintenance
• With driving skills and with valid driver’s license
• Willingness to train staffs

All interested applicants may email their letter of application, CV and credentials to:

hrclerk@pom.able.com.pg

Only short-listed applicants will be contacted. Previous applicants need not apply.