BRING YOUR PASSION TO YOUR FUTURE WORKPLACE - JOIN OUR TEAM

DHL Express invites you to apply for the following opportunity, which is open to Port Moresby residents only. Residents of other centers need not apply.

Service Centre Supervisor - Port Moresby

We are currently looking for persons with experience and exposure to the logistics industry with in-depth knowledge of airfreight cargo and warehousing procedures coupled with the ability to provide high customer service delivery pertaining to operational activities to consistently meet service standards and performance within budget parameters.

Responsibilities will include:

• Provide high-quality services and maintain performance on all levels of operation activities in order to meet customers’ needs.
• Coordinate with other Service Center Supervisors in other Service Centres/ Branches on all matters in relation to the operations, especially in meeting the cut-off times and transportation arrangements to catch delivery cycle and flight departure.
• Ensure the manning level is adequate and the performance of all activities meets service standards.
• Prompt responses to any customer inquiries and ensuring all issues and problems are well addressed and solved.
• Support business acquisition process and provide operational support in order to achieve revenue and profitability targets
• Monitor operations to ensure service procedures and performance standards are met and have been implemented.
• Maintain the security of the facility and operating systems within the DHL Network Security Policy.
• Enforce the shipment security measures and controls.
• Report threats or opportunities related to our Quality or Environment Policies to the National Operations Manager.
• Comply with reasonable instructions from DHL to maintain ISO 9001 and 14001 certifications.

Candidates' requirements for the role include:

• Minimum Diploma in Logistics, Supply Chain Management or equivalent
• Minimum of five years of supervisory work experience in the aviation, logistics, or similar industry
• Highly developed customer service skills
• Strong communication skills
• Excellent problem-solving skills
• Proficient with the use of computers and other relevant technology
• Demonstrated ability to lead self and others in a high-energy environment
• Demonstrated ability to work well under pressure
• Current class 6 driver’s license
• Current police clearance certificate

Join us and you'll be working for a global company that's focused on service, quality and sustainability, and using the power of global trade to connect people and improve lives. And not just for our Customers, but for every member of our Group too. As a part of DHL, you will play an important role in delivering quality services and solutions to our customers. We will support you in expanding your knowledge and personal and professional growth, always keeping in mind that life outside the workplace is just as stimulating as work itself.

We will also ensure that we reward your hard work at a competitive rate.

Get ready!

If this sounds like the opportunity you’ve been dreaming of, please submit your CV together with other relevant supporting documents with the subject line Expression of Interest – Service Centre Supervisor to pgexp.hrrecruit@dhl.com.

Human Resources Manager

DHL Express (PNG) Limited

P O Box 1775, Port Moresby, NCD, 121

Corner Morea Tobo Road and Kittyhawk Street, 6 Mile.

Please note, that only shortlisted candidates will be contacted.

Applications will close Friday, 27^th December 2024 at 5.00 pm.