Operations Manager

JOB DESCRIPTION:

The Operations Manager (IT & Stock) plays a key role in supporting branch operations by overseeing these critical departments. This role requires effective leadership, strong technical knowledge, and excellent organizational skills to ensure smooth workflows, quality customer service, and accurate stock management.

Key Responsibilities:

Service Department Management

• Oversee the daily operations of the Service department, ensuring high-quality and timely service delivery.
• Monitor customer service metrics, respond to customer inquiries, and resolve service-related issues to maintain customer satisfaction.
• Work with service technicians to troubleshoot technical issues and implement solutions that meet customer needs.
• Ensure compliance with company policies and industry standards for all service activities.

2. Software Department Oversight

• Manage the branch’s software sales and support functions, including installation, troubleshooting, and customer guidance.
• Supervise and support the software team to provide technical assistance and training for customers.
• Keep up-to-date with new software releases, features, and updates to guide customers and team members effectively.
• Coordinate with the Software Consultant to ensure the latest tools and resources are available for customer support.

3. Stock Department Management

• Oversee the stock department to ensure accurate inventory levels that meet customer demands and minimize overstocking.
• Supervise inventory control processes, including stock receiving, warehousing, and tracking.
• Coordinate with suppliers and logistics teams to maintain timely stock deliveries and optimize warehouse organization.
• Implement inventory audits and regular reviews to ensure accuracy and alignment with branch needs.

Required Skills & Qualifications:

• Bachelor’s degree in Business Administration, Information Technology, or a related field is preferred.
• Proven experience in a supervisory or management role, ideally in service, software, or retail operations.
• Strong leadership skills with the ability to manage teams across multiple departments.
• Knowledge of inventory management systems, customer relationship management software, and general IT tools.
• Excellent problem-solving abilities and a proactive approach to handling challenges.

Personal Attributes:

• Strong organizational and multitasking skills to manage diverse department needs effectively.
• Customer-focused and quality-driven, with a commitment to maintaining high service standards.
• Adaptable to changes and knowledgeable in technical aspects of both software and stock management.

Email Applications To: hr-property@pom.able.com.pg