The Role

Reporting to the Services Superintendent the primary responsibility of this position is to work hand in hand with site staff and management as the contact for all IT related requirements including out of hours and off site support as necessary. The IT Support Officer will be involved in site setup, support and troubleshooting and rectifying ICT issues ensuring minimal downtime on operation to Woodlark Operations site including contract business partners. The environment is dynamic and robust with a focus on safety, minimizing down time and enhancing user experience.

This is a FIFO position on 4 weeks on, 2 weeks off roster. Preferred Points of Hire are Woodlark, Alotau, Port Moresby, Lae and Mt Hagen.

Key roles and responsibilities

• Ensuring own Health & Safety as well as that of all other workers, identifying and maintaining safe work practices and completing all required safety training.
• Maintaining and troubleshooting Level 1/2 network and computer related issues.
• Familiarity in dealing with remote support and communication applications
• Assisting in Integrating current and future security, physical control solutions for all confidential data and systems.
• Monitoring performance and managing parameters to provide fast responses to front-end users.
• Assisting in Integrating and configuring computer networking for best performance.
• Ensuring staff compliance with WML Network Policies.
• Troubleshooting and repairing of hardware, operating systems, and applications.
• Monitoring and maintaining computer systems and networks.
• Identifying security gaps and providing relevant solutions in consultation with the Operations manager.
• Testing and evaluating all new technology including M&E systems e.g. database systems, websites etc.
• In collaboration with ICT Partner and MEL Unit, developing participatory strategies and tools for monitoring and evaluating the project.
• Conducting electrical safety checks on computer equipment
• Enhancing office IT system through appropriate upgrades and advising Operations Unit on changes or improvements required.
• Help installing and supporting all ICT hardware and software.
• Managing effective use of available resources, including own time, in support of the delivery of the Woodlark Operations.

Qualifications, Skills and Experience required

• Behavior consistent with Geopacific Values
• At least 5 years of hands-on experience providing information communications technology (ICT) and administrative support in a development context.
• Bachelor’s degree in Information Technology or a relevant field is desirable
• Speaks and writes well in English.
• Excellent organizational skills and ability to work in fast-paced environment.
• Ability to prioritize and manage multiple tasks simultaneously.
• Must be a Team Player with an excellent communication and writing skills
• Industrial Certifications (CCNA, CompTIA etc.)
• Open to people, willing to help outside of your responsibilities
• Working with people with diverse backgrounds
• A Self-starter who can work under minimal supervision

The Offer

This is an excellent opportunity to work with a dynamic and motivated team of industry professionals with experience in the demands and practices of a mining project.

Woodlark Mining Company LTD offers a competitive remuneration package, commensurate with experience.

Short-listing for this position commences on the 05 March 2025, however we do reserve the right to commence processing applications prior to the nominated close off date. If you do not hear from us in 20 workdays, please consider your application as unsuccessful.

If you are interested in applying for this position please send your Resume to: WMLRecruitment@Geopacific.com.au

To be eligible for this role you must be a PNG National and previous applicants for this position need not re-apply.