ICT SUPPORT OFFICER

LOCATION: Port Moresby

Roles and Responsibilities:

✓ Making sure critical core business applications are running smoothly
✓ Troubleshooting business applications in use by EFM end user
✓ Monitoring, troubleshooting and making sure backups are successful and that offsite backups are implemented
✓ Monitoring health of servers
✓ Reporting system issues
✓ Troubleshooting and resolving end user issues
✓ Troubleshooting internet and network issues
✓ Troubleshooting servers and laptops
✓ Configuring laptops / Disk cloning / Software setup
✓ Repairing laptops
✓ Level 1, 2, and 3 IT support
✓ Participating and leading any ICT training sessions for EFM staffs/managers
✓ Communicating and collaborating with ICT Team resolving issues
✓ Learning new productivity app features and training staffs/managers accordingly
✓ Creating, maintaining and updating relevant ICT documentation
✓ ICT Inventory SnipeIT system well maintained and assets labelled accordingly
✓ Auditing inventory
✓ Creating and updating assigned tasks in MS365
✓ MS365 productivity apps configuration and setup (Sharepoint, etc)
✓ Database design and troubleshooting (MS Access)
✓ Auditing business systems in use

Interested applicant may submit their application by email: [email protected]