Guest Service Agent

“Welcome to Crowne Plaza Residences Port Moresby” These are the words our Guest Service Agent will be saying the moment you enter our property. We are searching for the right talent that provides first impression of the brand and our service style. This person will be confident in delivering unforgettable experience through a warm welcome, inspired recommendations, and seamless service from start.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Kicking off truly memorable guest experiences with the warmest of welcomes
• Acknowledging IHG Rewards Club members and returning guests in person or over the phone
• Taking, managing, and receiving payments for guest bookings
• Making the check-in and check-out process feel swift and seamless
• Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
• Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

What we need from you

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Join us today!

Applications (Cover Letter and Updated CV) are to be submitted by email to Recruitment.CrownePlazaResidences@ihg.com before COB Wednesday, 27 November 2024.

Applications must be addressed to the:
Human Resources Manager
Crowne Plaza Residences Port Moresby
P.O. BOX 1402,
Port Moresby, NCD, PNG.

*This vacancy is open to PNG citizens only. IHG is an equal opportunity employer. Only shortlisted candidates will be contacted.