• Manage a team of customer service representatives.
• Collaborate with other departments to resolve customer concerns.
• Enhance the customer experience, foster long-term relationships with clients.

About the Role:

Our client in the FMCG industry is seeking a proactive and result-oriented Customer Service Manager to lead their Customer Service Department in delivering exceptional service to their customers nationwide.

Key Responsibilities:

• Lead in delivering exceptional service and maintain smooth operational processes.
• Manage and maintain customer data accuracy in BASE JDE, ensuring compliance with global standards.
• Oversee customer account setups, pricing updates, and distribution agreements.
• Monitor and report on Key Performance Indicators (KPIs), resolving issues promptly.
• Guide and support Customer Service Officers, promoting skill enhancement and outstanding performance.
• Plan and implement training programs for the team, ensuring alignment with company objectives.

Key Requirements:

• Bachelor’s degree in Business or a related field.
• At least 2 years of customer service experience, preferably in a managerial role.
• Proficiency in ERP systems (BASE JDE preferred) and Microsoft Office Suite.
• Strong planning, organisational, and problem-solving skills.
• Demonstrated ability to lead and develop diverse teams.
• Valid driver’s license is required.
• Highly motivated, confident, and results-driven.
• Professional and fair, with excellent communication skills at all levels.

If this role is the next step in your exciting career, please register your interest by clicking APPLY NOW and submitting your most recent CV in Microsoft Word format with a letter of interest.
Our client's priority is to provide opportunities to high performing Papua New Guineans for this position. Only shortlisted candidates will be contacted.

Peopleconnexion PNG: Recruitment, Training, Payroll & HR Services

Your legacy is our business

www.peopleconnexion.com