BRANCH MANAGER – LAE BRANCH
JOB DESCRIPTION:
As a Branch Manager, you will oversee the daily operations, sales, and service efforts of the branch, focusing on Information and Communications Technology (ICT) business software, networking, hardware, furniture, appliances, and other business services. This role requires an experienced manager with strong leadership abilities, excellent organizational skills, and a keen understanding of sales, customer service, and operational efficiency. You will ensure that the branch meets performance goals, customer satisfaction standards, and financial targets.
Key Responsibilities:
- Branch Operations Management
- Oversee all operational functions, including ICT, sales, services, and inventory management.
- Ensure the branch operates within budget and achieves financial objectives.
- Implement and monitor branch policies, procedures, and standards to enhance efficiency.
- ICT and Technical Management
- Manage and coordinate ICT business software, networking, and hardware services.
- Oversee the installation, troubleshooting, and maintenance of ICT equipment.
- Keep updated on technology trends and ensure the branch is equipped with the latest tools to support operations and client needs.
- Product and Service Oversight
- Manage the branch's portfolio of ICT products, furniture, appliances, and related services.
- Oversee procurement, inventory control, and vendor relations for all products.
- Ensure a high standard of customer service and address client concerns efficiently.
- Sales and Marketing Management
- Develop and implement sales strategies to drive revenue and expand the branch’s market presence.
- Oversee the sales team, set performance targets, and provide coaching and support to achieve them.
- Build and maintain relationships with key clients, partners, and local businesses.
- Team Leadership and Development
- Recruit, train, and mentor branch staff, promoting a positive work culture and team collaboration.
- Conduct regular performance reviews and identify training needs.
- Promote safety, compliance, and ethical conduct within the branch.
- Customer Relationship Management
- Foster strong customer relationships and ensure exceptional service.
- Address client inquiries and complaints, ensuring timely and satisfactory resolution.
- Regularly gather and respond to customer feedback to improve services and products.
- Reporting and Compliance
- Prepare and submit regular performance, financial, and operational reports.
- Ensure the branch complies with all company policies, regulations, and legal standards.
Qualifications:
- Bachelor’s degree in Business, Information Technology, or a related field.
- 5+ years of experience in branch management, preferably with experience in ICT, furniture, or appliance sales.
- Proven experience in managing sales and customer service teams.
- Strong knowledge of ICT business software, networking, hardware, and retail services.
- Excellent leadership, organizational, and decision-making skills.
- Ability to work independently and handle multiple priorities in a fast-paced environment.
Desired Skills:
- Excellent communication and interpersonal abilities.
- Strong analytical and problem-solving skills.
- Proficiency in CRM and ERP systems, and MS Office Suite.
- Experience in budgeting, financial forecasting, and reporting.
Interested applicants may send your CV and supporting documents to:
hr-property@pom.able.com.pg
