We are seeking a dedicated Client Service Officer to join our team. The Client Service Officer will be responsible for ensuring exceptional client experiences and providing support to our clients. You will serve as a liaison between the company and its clients, addressing inquiries, resolving issues, and maintaining client satisfaction.
Duties and Responsibilities
Respond to client inquiries via phone, email, or in person.
Provide information about products, services, and company policies.
Resolve client issues and concerns in a timely and effective manner.
Maintain accurate client records and update client information as needed.
Collaborate with other departments to address client needs and inquiries.
Generate reports and maintain documentation related to client interactions.
Ensure client satisfaction by delivering high-quality service.
Identify opportunities for upselling or cross-selling company products and services.
Stay informed about industry trends and company offerings.
Participate in client meetings and presentations as required.
Job Requirements
Certificates or Diplomas in Business Administration, Marketing, or a related field. (COMPULSORY)
Proven experience in a client service or customer support role. (COMPULSORY)
Strong communication and interpersonal skills.
Excellent problem-solving abilities and attention to detail.
Ability to handle stressful situations and prioritize tasks effectively.
Proficiency in using client service software and tools.
Positive attitude and a passion for delivering exceptional client experiences.
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